All products purchased via gagatree.com are final and there will be no refund(s) issued due to the exclusive collectibles are made in limited production run for collectors worldwide.
we do not accept any exchanges/returns for customers who have purchased a Gagatree item
from other retailers. Please contact the respective retail store directly for such exchange/return requests.
For all the transaction made during convention itself, it will be final. All exchanges and inspection should be made during the convention itself. We do not refund or exchanges after the convention.