FAQ

Online Store Terms & Conditions 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

 

Purchasing and Ordering

Checkout

When you're done shopping, click "Checkout" to place your order. All of the items in your shopping cart will appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping cart. During checkout, you will be asked to provide:

Billing Address
Shipping Address
Email Address
Paypal Information

Placing an Order

You will have a chance to verify the information at checkout and, if no change is necessary, you may "Proceed to Checkout". You will also receive an e-mail confirming that your order has been received with an order number pertaining to your purchase.

 

Currency

All prices listed are in US Dollars (USD).

 

Payment Methods

We only accept payment by PayPal for now.

   

Merchandise Exceptions

Certain items in our online shop may be unavailable for international shipping. For the list of countries that we ship to, click here. 

Our items have not been tested for restrictions imposed by certain countries and should you be in doubt of the materials used, please contact us at info@gagatree.com.

   

Express Checkout Process

Register with us and you can store your payment, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

Multiple Shipping Addresses

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

Product Availability

We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Typographical Errors

We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment made. If payment was made and your order is canceled, we shall immediately issue a credit to your account in the amount of the charge.

 

Privacy Policy

We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Paypal Information

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Limits and Taxes

Limits

Our merchandise is not authorized for re-sale, so in order to enforce this policy, online purchases are limited to ten (10) items per style, per customer. However, there may be certain exceptions to this policy. Please email us at sales@gagatree.com to discuss your bulk ordering needs. (Certain restrictions may apply).

Tax Policy

All taxes, where required, are solely the responsibility of the purchaser and we will not be obliged to entertain any tax request.

   

Shipping and Delivery

FREE Shipping For All Purchases

FREE shipping for all purchases is valid for all online purchases. Our free shipping offer is based on the regular postage service and does not include a tracking facility. Regrettably, we do not bear responsibility for any missing packages via this service.

However, if you prefer the purchase to be shipped with tracking service, email us at sales@gagatree.com to check on the rates and delivery schedule.

Orders are processed once payment is made. For estimated delivery window, you may refer to our preferred shipping carrier for information. 

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

   

Shipping Carriers

We determine the most efficient shipping carrier for your order. The carriers that may be used are: SingPost and DHL.

Shipping Policy

All orders are shipped within 48 hours on business days after payment of the product has been received at our end.

 

Order Status and Tracking

Order Confirmation

You'll receive two emails after you place your order and provide us with a valid email address:

The first confirms that your order was received and an order number will be provided for your reference. The second confirms that payment by PayPal was complete and successful.

Order Tracking

Our free shipping offer is based on the regular postage service and does not include a tracking facility. Regrettably, we do not bear responsibility for any missing packages via this service. However, if you prefer the purchase to be shipped with tracking service, email us at sales@gagatree.com to check on the rates and delivery schedule.

Change in Your Order Status

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, we'll refund you the amount to you in your original form of payment.

Should you need to change your order, email us at sales@gagatree.com and we’ll try to assist.

   

Refund Of Defective Products

 No Refund Policy

We do not accept any refund, return or exchange, unless there is a manufacturer defect. We may request for you to return the item within 30 days of your purchase upon receipt of our acceptance of your refund request.

Procedure to request for a refund

1. Email sales@gagatree.com to request for a refund along with pictures of the defective product. We will assess all refund requests on a case-by-case basis and reserve the right to refuse a refund at our discretion.

2. Should your request for refund be successful, we reserve the right to request for you to return the defective product to:

Gagatree Pte Ltd

   237 Alexandra Road

   #04-12 The Alexcier

   Singapore 159929

   Attn: Return of defective product

3. Upon receipt of the defective product (where applicable), we will refund the full amount via Paypal to your account.

   

Contact Us

If you have a query that is not answered in this FAQ, email us at info@gagatree.com and we’ll be happy to respond.